Custom Comfort Mattress: Showroom Locations, Prices and Options
By The Mattress Review Editorial Team · Published October 5, 2026 · Facts last checked September 20, 2026
What makes the custom comfort mattress stand out for buyers in Orange County and Los Angeles?
The brand operates as a family-owned Southern California manufacturer since 1986, handcrafting all mattresses in its Orange County factory and selling directly through eight local showrooms. Three collections range from entry-level Select models at $285 to premium Reserve lines starting at $2,840, all emphasizing double-sided construction.
Shoppers seeking made-to-order sizes, natural materials, or white-glove delivery within a two-hour window in areas such as Irvine, Mission Viejo, and Pasadena often consider these options. Those needing full returns or nationwide shipping should review policies carefully before purchase.
How does the custom comfort mattress price compare across collections?
Custom comfort mattress pricing begins at $285 for Select Collection models and reaches $9,725 and higher for Reserve Collection pieces, depending on size and options. The three lines target different budgets while maintaining the same double-sided, handcrafted approach.
Select Collection uses American steel coils and CertiPUR-US certified foam with a 10-year warranty. Heritage Collection starts at $1,155 and adds natural latex and cotton with up to 15 years of coverage. Reserve Collection begins at $2,840 and features certified organic cotton, organic wool, and 100% plant-derived natural latex with a 15-year warranty.
Buyers can request custom sizes including UltraKing options across all lines. White-glove delivery, old mattress removal, and installation remain complimentary throughout Southern California for every collection.
| Collection | Starting Price | Warranty | Key Materials |
|---|---|---|---|
| Select | $285 | 10 years | American steel coils, CertiPUR-US foam |
| Heritage | $1,155 | Up to 15 years | Natural latex, cotton, steel coils |
| Reserve | $2,840 | 15 years | Organic cotton, organic wool, plant latex |
Where can shoppers find a custom comfort mattress in Mission Viejo or Brea?
Custom comfort mattress showrooms operate in eight locations across Orange County and Los Angeles, including Mission Viejo, Brea, Irvine, Newport Beach, Pasadena, and West Hollywood. Walk-ins are welcome for free personalized fittings at every site.
Each location stocks samples from the Select, Heritage, and Reserve collections so buyers can test firmness options such as plush through extra firm. Staff provide guidance on double-sided flipping schedules and made-to-order custom sizes during the visit.
White-glove delivery typically arrives within five to seven days after purchase, covering old mattress removal, area cleaning, and setup. The same service applies whether the buyer selects a standard Queen or an oversized custom model.
What firmness and height options exist for the custom comfort mattress?
Custom comfort mattress models offer firmness from plush to extra firm and heights between 6.5 and 12 inches depending on the collection. The Alpine in Select measures 6.5 inches and comes in firm only, while the Aspen in Heritage reaches 11 inches with multiple firmness choices.
Reserve models such as the Napa stand 10 inches in medium firm, and the Santa Cruz reaches 12 inches in medium firm using double-stacked coils plus horsehair and alpaca wool. All lines support standard sizes plus custom and split configurations.
Double-sided construction appears in most Heritage and Reserve models, allowing seasonal rotation to reduce sagging risk compared with single-sided designs. Owners on review sites often note this feature contributes to longer usable life.
How does the 365-night comfort guarantee work for custom comfort mattress buyers?
The custom comfort mattress 365-night policy permits one no-labor-cost firmness adjustment within the first year but does not allow full returns for hygiene reasons. This differs from national brands that offer complete trial refunds.
Buyers contact the company to schedule an adjustment if the initial feel proves too firm or too soft. The policy covers all collections and applies after delivery and setup in Southern California.
Some owner feedback on Yelp and Goodbed mentions using the adjustment successfully, while others note the lack of full returns as a limitation when comparing against boxed mattress brands. Shoppers with adjustable bases should confirm compatibility before purchase.
What common themes appear in custom comfort reviews from local owners?
Custom comfort reviews frequently highlight durable construction, helpful showroom staff, and improved sleep quality after several years of use. Positive comments often reference 10 to 23 years of service without major sagging.
Owners across Huntington Beach, Pasadena, Orange, and Brea locations praise the absence of strong off-gassing and the breathability of natural materials in Reserve models. Independent testing noted stable edge support on models such as the Napa and Aspen.
Less common complaints include initial firmness mismatches resolved through the adjustment policy and occasional issues with adjustable base compatibility. Regional availability limits options for buyers outside Southern California.
- Knowledgeable staff praised at multiple showrooms
- Long-term durability reported by many owners
- Natural materials appreciated for cooler sleep
- Adjustment policy used for firmness tweaks
Which custom comfort mattress models suit side sleepers versus back sleepers?
Plush to medium firmness options in the Heritage and Reserve collections often suit side sleepers, while firmer Select models such as the Alpine align better with back or stomach sleepers. The Aspen offers plush through extra firm choices in an 11-inch profile.
Reserve models like the Napa use 100% plant-derived latex and organic wool for contouring without synthetic foams, which some owners say reduces pressure points. The Santa Cruz adds horsehair for additional resilience in a 12-inch height.
All mattresses remain double-sided and hand-tufted to maintain shape over time. Buyers should visit a showroom in Irvine or Newport Beach to test specific models against their preferred sleep position before ordering.
Related reading: Nectar Mattress Review · Saatva Mattress Review · Purple Mattress Review · Casper Mattress Review
Frequently asked questions
Does the custom comfort mattress offer full returns?
No full returns are available due to hygiene reasons. One firmness adjustment is permitted under the 365-night guarantee at no labor cost.
What is the warranty on a custom comfort mattress in the Reserve Collection?
Reserve Collection models carry a 15-year warranty. Heritage models offer up to 15 years and Select models carry 10 years.
Where are custom comfort mattress showrooms located?
Eight showrooms serve Orange County and Los Angeles, including locations in Mission Viejo, Brea, Irvine, Newport Beach, Pasadena, and West Hollywood.
Can I order a custom size custom comfort mattress?
Yes, made-to-order split beds, custom sizes, and UltraKing options are available across collections.
How long does delivery take for a custom comfort mattress in Orange CA?
White-glove delivery including removal and installation typically arrives within five to seven days throughout Southern California.
Buyers outside Southern California should confirm current delivery options and showroom access, as white-glove service and in-person fittings remain limited to the eight local locations.